About Funnel Forward
Helping trades and home services businesses across Canada and the U.S. turn daily chaos into predictable, profitable growth. Through our proven 5D Framework, we align your team, streamline your processes, and connect your tools into one smooth-running system — built to scale with you.
Our Story: Why We Exist
Built for Real-World Businesses — Not Big Corporations
Too many owners across Canada and the U.S. are stuck wearing every hat — managing crews, chasing leads, handling customer calls, and keeping jobs on track — all while trying to grow.
The best ways to do things live in your head (or your lead tech's). Your tools don't talk to each other. You're not sure which marketing actually brings in jobs.
Growth starts strong, then stalls.
We created Funnel Forward to fix that.
After years of helping businesses scale, we saw the same painful pattern: most companies try to grow before their systems are ready. They chase more leads without fixing how they handle the ones they have. They hire more people without clear processes for them to follow.
When growth hits, chaos follows.
We help businesses build the foundation first — so growth doesn't break what you've built.
We've watched too many hardworking owners struggle under the weight of scattered systems, unclear roles, and constant firefighting. The toll is real — stress, turnover, missed opportunities, and a business that runs you instead of the other way around.
Funnel Forward was built to change that story.
Our mission is to help trades and home services businesses build the systems and structure they need before they scale — so growth feels exciting, not exhausting.
By applying our 5D Framework, we help you operationalize your business across marketing, sales, and operations — creating clarity, alignment, and predictable growth.
Because when your business runs on clear systems and an aligned team, growth doesn't feel like survival — it feels like momentum.


Meet Brandi
The Person Behind Funnel Forward
Funnel Forward started unexpectedly...
I'd always wanted to run my own business, but the right idea never quite clicked — until I took a step back to think about what I'd spent 14 years building: operational systems that turn chaos into clarity.
I joined a software company as its 5th employee and only salesperson. Over the years, I pioneered roles, shaped teams, and built the marketing, sales, and operations functions that helped the company scale — all the way to acquisition.
But here's what surprised me:
I thought I'd serve the tech world — it's what I knew. But when I started working with Aloft Group, a residential and commercial painting company, everything shifted. I saw an industry full of talented, hardworking business owners who deserved the same operational foundation that tech companies take for granted — without the jargon, bloat, or seven-figure budgets.
That's when it clicked.
Trades and home services businesses need systems that work for how they actually operate — processes that don't require an MBA, and operational excellence that makes your business easier to run, more predictable to grow, and less dependent on you holding everything together.
What I bring:
Real-world experience building operations from the ground up. A deep respect for the trades. And a relentless focus on what actually moves the needle.
I've worked at large corporations where structure and documentation are the norm, and at small companies where "freedom" from process quickly turns into dysfunction. I know what happens when you skip the foundation — and I know how to build it right.
Why I do this:
I love working with businesses near the beginning of their growth journey. As a former NCAA Division I athlete, I know what it takes to push for goals most people won't commit to — and I know what it means to work as a team toward something bigger than yourself.
I work with you, not for you. Your team knows your business better than I ever will — my job is to help you structure what you already know, fill the gaps, and build the systems that let everyone execute with clarity.
When I'm not operationalizing businesses:
You'll find me at the gym, playing pickleball, or taking naps (I get that from my dad). I love my cold brew coffee in the morning and consume way too much content on efficiency, leadership, and business culture.
And when I need to recharge? I'm traveling — ideally somewhere with mountains. The drive from Jasper to Banff to Canmore to Calgary is my favourite. There's something about those views that makes everything feel possible.
Let's build your foundation together.
What Drives Us
The foundation behind every system we build and every client we serve.
At Funnel Forward, our mission, vision, and values guide how we help trades and home services businesses across Canada and the U.S. build systems that scale. These principles shape how we work, the standards we uphold, and the results we deliver.
Mission
To help trades and home services businesses build strong, scalable foundations by aligning their team, processes, and tools — turning daily chaos into predictable, repeatable systems.
Values
Vision
A future where trades and home services businesses grow with clarity, confidence, and control — avoiding the chaos that comes from scaling without a solid foundation.
Because every small business deserves the same operational strength as the big players — just simplified and built to fit your world.
A Proven System for Scalable Growth
Every engagement starts with our 5D Operations Framework — a structured, step-by-step approach that ensures your systems are built on clarity, not guesswork.
Each phase builds on the last, creating a foundation for sustainable growth that fits your business today — and scales with it tomorrow.
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Who We Work With
Built for Trades & Home Services Businesses — And Those Who Serve Them
We help growth-minded trades and home services businesses across Canada and the United States build systems that scale. Our clients range from owner-operator teams to growing companies with crews of 10+ — all ready to stop the chaos and start building predictable growth.
We primarily partner with:
- HVAC, Plumbing & Electrical Contractors
- Roofing & Exterior Services
- Landscaping & Lawn Care Companies
- Painting & Renovation Contractors
- General Contractors & Design-Build Firms
- Flooring, Carpentry & Specialty Trades
We also work with select partners who serve this industry: Marketing agencies, software companies, and consultancies focused on trades and home services.
No matter what trade you're in, if you're ready to move from scattered tools and reactive firefighting to clear systems and proactive growth, Funnel Forward is built for you.
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Real Businesses. Real Results.
From residential contractors to commercial service providers, our clients share one thing in common — they're serious about building smarter systems for growth. Hear what they have to say about partnering with Funnel Forward.
"Brandi helped us map our end-to-end customer journey and then operationalize it directly in Estimate Rocket. Now our systems reinforce the way we want to run the business, instead of us constantly working around our tools. She also brought real clarity to where our time should be spent in order to drive revenue. We walked away with a focused view of the highest-value activities, plus a practical plan for what to automate so we can consistently buy back hours each week and reinvest that time into continued optimization and growth."
Jeff B.
"The video and written SOPs Brandi created have become the playbook for how we run sales and service. They make training easier and help us maintain consistency across projects."
Joel D.
"Brandi built the operational backbone that turned our small marketing team into a well-oiled machine. The ClickUp system she designed meant we could execute 30+ webinars a year, publish weekly content, and launch 17 case studies without dropping the ball. We increased webinar registrants from 1,500 to 5,000 in one year—all while maintaining quality. The structure she created gave us clarity on what needed to happen and when, so we could focus on doing great work instead of figuring out what to do next."
Paula A.
"Brandi didn’t just manage our small global sales team — she built the operational foundations that made our work easier. The discovery call templates, proposal frameworks, scripts, and CRM processes she created helped me have more effective conversations and kept my deals organized from first touch to close. The structure she introduced eliminated guesswork and gave me confidence in my day-to-day execution."
Daniel G.
Let's Build a Business That Runs Without You
Whether you're a trades business in Canada ready to scale, or a U.S.-based company stuck juggling too many hats, Funnel Forward helps you turn complexity into clarity.
Our proven framework aligns your team, streamlines your processes, and connects your tools — so jobs flow smoothly, leads don't slip through the cracks, and your business grows predictably.
Ready to Stop the Chaos?
Book a free consultation to see how we can design, build, and optimize the systems that take your business to the next level.
Together, we'll transform how your marketing, sales, and operations work — building a foundation that lets you focus on what you do best.

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