Care Plans: Ongoing Support After Go-Live
Why Care Plans Matter
Beyond Go-Live: Systems Need Stewarding
A live system isn't a finished system. Tools update, team members change, workflows need refining, and the business you're running six months from now won't be the exact business you configured for today.
Most consultants hand off a build and disappear, leaving you to figure out the fixes, the tweaks, and the "how do I add this?" questions on your own. Care Plans close that gap.
A Care Plan is an ongoing partnership that gives you a reserved block of our time every month for support requests, quick fixes, and small refinements.
Care Plans are available to clients who have completed Deploy.
%20(2).png?width=500&name=Care%20Plans%20(icon)%20(2).png "Hand holding a gear to represent caring for a tech system")
How it Works
Every Care Plan gives you a monthly time block. You submit requests through your Client Portal for a quick fix, a workflow tweak, a "how do I…?" question and we allot time to address each one.
At the end of every month, you get a simple time report: what was requested, how long it took, and what's left in your bank. No mystery, no rounding up, no surprise invoices.
Every 90 days, we review your usage together. If your plan is consistently over or under, we'll recommend moving up or down a tier so you're always paying for the right amount of support, not more, not less.
What's Included
A reserved block of our time each month, available for any support request, quick fix, or small refinement.
Broken workflow, misrouted lead, dashboard not updating, field misbehaving. Submitted through your Client Portal and handled within your monthly time bank.
An automation adjustment, an email copy update, a tweaked pipeline stage, an added dashboard view. Anything that fits inside your monthly time bank.
Every request tracked to the nearest 15 minutes. You see exactly how your time bank is being used.
A clear summary of requests, time used, and time remaining sent at the end of each month.
A scheduled check-in to review your usage and right-size your tier. If you need more or less, we adjust.
Large requests, including new builds, major system overhauls, new tool integrations, or anything that exceeds your monthly time bank, are scoped as a new project, not handled inside your Care Plan.
Support From the Team That Built Your Systems
We know your setup because we designed and built it. You're not opening a ticket with a stranger who has to learn your business from scratch. You're working with the same team that mapped your blueprint, configured your tools, and trained your team.
%20(1).png?width=500&name=Care%20Plans%20support%20(icon)%20(1).png "Icon of a person wearing a headset")
Is a Care Plan Right for Your Business?
Not yet if:
❌ You haven't completed Deploy yet
- ESSENTIAL
- $170 CAD / month
- $125 USD / month
Best For: Businesses with a stable system that mostly runs itself: the occasional tweak, a quick fix, a "how do I…?" question.
- Choose This Plan
- INCLUDES:
- 1 hour of reserved time per month
- Support requests & quick fixes
- Small refinements inside your time bank
- 15-minute increment tracking
- Monthly time report
- 90-day plan review
- Choose This Plan
- GROWTH
- $300 CAD / month
- $225 USD / month
- Best For: Businesses whose systems are actively evolving: regular tweaks, a new automation here, an updated workflow there.
- Choose This Plan
- INCLUDES:
- 2 hours of reserved time per month
- Everything in the Essential Plan
- Choose This Plan
- SCALE
- $400 CAD / month
- $300 USD / month
Best For: Businesses running multiple tools with frequent refinement needs.
- Choose This Plan
- INCLUDES:
- 3 hours of reserved time per month
- Everything in the Growth Plan
- Choose This Plan
Not sure which tier fits? Most clients start at 1 or 2 hours and adjust from there during the 90-day plan review.
FAQ
A Care Plan is an ongoing monthly partnership that gives you a reserved block of Funnel Forward's time for support requests, quick fixes, and small refinements, after your systems go live, so you're never on your own when something breaks or needs a tweak.
Care Plans are available to clients who have completed the Deploy phase, because we support the systems we designed and built. If you haven't completed Deploy yet, that's where you start.
Three tiers: Essential ($170 CAD / $125 USD) for 1 hour a month, Growth ($300 CAD / $225 USD) for 2 hours, and Scale ($400 CAD / $300 USD) for 3 hours. Every tier works the same way; only the monthly time block differs.
Every request is tracked to the nearest 15-minute increment, and you receive a monthly time report showing what was requested, how long it took, and what's left in your bank.
Every 90 days we review your usage together and recommend moving up or down a tier so you always pay for the right amount of support. If a request is too large for your monthly bank, it's scoped as a new project.
No. Large requests such as new builds, major system overhauls, new tool integrations, or anything exceeding your monthly time bank, are scoped as a new project. Care Plans cover maintenance, tweaks, and small refinements only.